1. Introduction

Innvox (“we”, “our”, “us”) is an AI, automation, and digital services agency based in India. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

By using Innvox services, you agree to this policy.

2. Information We Collect

We may collect:

• Personal details: Name, email, phone number, company name
• Technical data: IP address, browser type, device info
• Usage data: Pages visited, interactions, time spent
• Communication data: Forms, emails, WhatsApp, chatbot messages

We only collect data that is necessary for service delivery.

3. How We Use Your Data

Your data is used to:

• Provide and improve our services
• Communicate regarding inquiries or projects
• Enable automation, AI chatbots, and analytics
• Maintain platform security and prevent misuse
• Marketing purposes (only with consent)

4. Data Sharing

5. Data Security

We implement reasonable security measures including:

• Secure servers
• Access control
• Encryption where applicable
• Regular monitoring

However, no online system is 100% secure.

6. Cookies

We use cookies for:

• Website functionality
• Analytics
• Performance tracking

You can disable cookies in your browser settings.

7. User Rights

You have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent
• Request data details

8. Children’s Privacy

Innvox does not knowingly collect data from individuals under 13 years of age.

9. Data Protection & Compliance

Innvox complies with:

• Digital Personal Data Protection Act, 2023 (India)
• Information Technology Act, 2000
• GDPR (for EU users) where applicable

We ensure that:

• Data is collected for lawful purposes only
• Users can request access, correction, or deletion
• Data is stored securely
• Data is processed with consent or legitimate interest

EU users may exercise GDPR rights by contacting us at support@innvox.in.

10. International Users

Innvox operates from India. If you access our services from outside India, you understand and agree that:

• Your data may be processed and stored in India or other jurisdictions
• Local laws may differ from your country’s laws
• You are responsible for compliance with local regulations

By using Innvox services, you consent to cross-border data transfer as permitted by law.

11. Policy Updates

We may update this policy periodically. Changes will be reflected on this page.

12. Contact